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Human-Computer Interaction for SMEs in Sub-Saharan Africa: Customer Experience | A Comparative Perspective

• Sustainability
• AIOps
• Leadership

Abstract

This dissertation investigates “Human-Computer Interaction for SMEs in Sub-Saharan Africa: Customer Experience | A Comparative Perspective” using a difference-in-differences analysis. Through a behavioral lens, the analysis integrates multi-source data to derive a validated measurement model for researchers and practitioners.